Frequently Asked Questions

53+ answers covering submissions, payouts, the Vault, and everything in between. Built so you can hustle with confidence.

Talk to a Human How It Works

New Customer / Getting Started

Everything you need for your first submission.

Service Tiers

Standard vs. Express, minimums, and how lots work.

The Vault Wallet & Store Credit

How payouts, credit, and the math actually work.

Sending In Cards

What we accept, condition rules, and packaging.

Vault Logistics & Tracking

Bins, barcodes, photos, and pulling cards back out.

eBay Listings

Auction format, edits, returns, and unpaid items.

Whatnot Show Process

How your card gets routed to a live stream.

Store Credit & Cash-Out

Withdrawals, timing, fees, and tax forms.

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Frequently Asked Questions

New Customer / Getting Started

QWelcome — what's the first step?

QWhat do I need to include in my first package?

QHow do I get paid?

QWhere do I ship my package?

QDo I pay anything upfront?

Service Tiers

QWhat's the difference between Standard and Express?

QWhen should I use Express?

QCan I send Standard and Express cards in the same package?

QWhat's the per-card minimum value?

QDo you offer Buy-It-Now listings?

QCan I send lots?

The Vault Wallet & Store Credit

QWhat is the Vault Wallet?

QWhat's the Premium Vault and when should I use it?

QHow does Crosslist BIN work?

QWhat is Store Credit and how is it different from cash?

QWhen does a sale credit become spendable?

QHow are commissions actually calculated? Show me the math.

QCan I spend Store Credit in the Marketplace?

QHow does Cash-Out work?

QWhy is there a 10% cash-out fee?

QHow do I link my bank account?

QWhat happens if my balance goes negative?

QWhat's the $2 unsold penalty and when does it hit?

QDo you ever pay me directly without me cashing out?

QIs my Store Credit insured? What if Keep Hustlin' goes out of business?

QCan I gift or transfer Store Credit to another consigner?

QIs Store Credit taxable when earned or when cashed out?

Sending In Cards

QWhat condition do cards need to be in?

QWhat do you accept?

QWhat do you NOT accept?

QCan someone else (group breaker, vault, friend) ship cards on my behalf?

QCan I send multiple Express submissions in one parcel?

QHow should I package my cards?

Vault Logistics & Tracking

QWhat's a bin location and barcode?

QCan I see photos of my vaulted cards?

QCan I pull my cards back out of the Vault?

QHow long can a card sit vaulted before being relisted or liquidated?

eBay Listings

QWhat format are eBay listings?

QWill all my cards go live the same day?

QHow do I request an edit to a live listing?

QWhat happens if a buyer doesn't pay?

QWhat happens if a sold item gets returned?

Whatnot Show Process

QHow does Whatnot routing work?

QHow do I know when my card will be on a stream?

QCan I watch my own cards sell live?

QCan I request a specific show for my cards?

QWhat if my card doesn't sell on stream?

QDoes my Whatnot card have a starting bid or reserve?

Store Credit & Cash-Out

QWhen does a sale credit become spendable?

QWhat's the minimum cash-out amount?

QHow long does a cash-out take to land?

QCan I split sales between Store Credit and cash?

QDo you send tax forms?

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